Frequently Asked Questions

Orders & Shipping

  • How do I place an order?

To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. You can also put item into your cart from collections and search pages. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.

  • How can I apply/use the coupon code?

Coupon Code or Promo Code can be applied on the checkout page under “customer information” section.

  • How do I see my order history?

You can see your order history by visiting the Order History page in the account section on the site.

  • How does Grocerybox calculate sales tax?

Items sold by Grocerybox are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, SD, TN, TX, UT, VT, WA and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.
  • Does Grocerybox offer a tax exemption?

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Grocerybox and tax will not be charged on future purchases made by eligible tax-exempt accounts. Grocerybox does not honor resale exemption certificates, as purchases for resale are against Grocerybox’s Terms of Use.

  • How fast are orders processed?

Any order put in before 3:00PM EST will be processed on the same day. Orders after 3:00PM EST will be processed next day.
    • What forms of payment do you take?

    We accepts all major credit and debit cards, PayPal and Apple Pay.

    • How long does shipping take?

    We offer “Priority Mail” and “Priority Mail Express”, once you select the option, it the approximately delivery days will be shown next to option.

    • Where can I track my order?

    You can take all your current as well as past orders on Order History page.

    • Can I change or cancel my order?

    Yes, you can change and cancel your order, as long as it’s not process. You can check the status of your order by visiting Order History page.


    Returns & Refunds

    • What is your return policy?

    You must notify us within 7 days of your order receiving date to initiate a return. After 7 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not able to be returned. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but we understand that things happen. Certain items are non-returnable.  If you have any questions, reach out to us at

    • What do I do if I receive damaged/returned/expired product?

    If you received any damaged/returned/expired product, first, don’t use it and contact us at You can also initiate a self serve return process by going to your Order History page under your account.
      • How do I return an item?

      You can initiate a return by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded. You have 30 days from delivery to make a return. Please remove any pets or babies from boxes before you send them back — we really can’t stress this enough.
        • How much will I be refunded when I return an item?

        The amount you’ll be refunded is the product price minus the savings you received on the item, plus any taxes you paid on the item. It may take 10-14 business days after we receive your returned items to process your refund.
          • When can I expect my refund?

          Your refund will be processed within 10-14 business days.